For the post of Maintenance Engineer at Ericsson Global India Pvt. Ltd. at Noida

Experience: 0 - 2 Years
Role: Maintenance Engineer
Functional Area: Network Administration, Security
Education: UG, B.Tech/B.E., B.Sc, PG
Industry Type: Semiconductors/ Electronics
Location: Noida

Job Description:

Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.

  • Service Alarm Monitoring
  • Alarm Management for the assigned Network Services
  • Ticket Management
  • Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
  • Work Order Handling
  • Regular follow up on the events with relevant departments working on it as per the MSTOP process
  • Work towards KPI & Balanced Scorecard parameters
  • Work towards the IPM parameters assigned by the Shift Manager
  • To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
  • Adherence to the organizational guidelines & departmental processes & procedures
  • Clearing the first level Network Alarms
  • Creation of Trouble Tickets
  • Ticket updation and routing to the relevant department for further course of action
  • Closure of ticket

Contact Details: 

Company Name: Ericsson Global India Pvt. Ltd.

Executive Name : HR
Job Code: 51488

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